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Akasa Air suffers a data breach, customer information is accessed by unauthorized persons

Image source: PTI In a communication posted on its website, the airline said a temporary technical configuration error related to its sign-in and sign-up service was reported on August 25.

Akasa Air, which started operations less than a month ago, suffered a data breach which allowed unauthorized individuals to access certain customer information.

The airline apologized for the data breach on Sunday and said the incident was “self-reported” to the nodal agency, the Indian Computer Emergency Response Team (CERT-In).

In a communication posted on its website, the airline said a temporary technical configuration error related to its sign-in and sign-up service was reported on August 25.

“As a result, certain Akasa Air registered user information, limited to names, gender, email addresses and phone numbers, may have been accessed by unauthorized persons.

“We can confirm to you that apart from the details above, no travel-related information, travel records or payment information has been compromised,” he said.

When informed of the incident, Akasa Air said it immediately terminated this unauthorized access by completely shutting down the associated functional elements of its system. “Subsequently, after adding additional controls to address this situation, we resumed our login and registration,” the communication reads.

Akasa Air also said that system security and the protection of customer information are paramount. “We sincerely apologize for any inconvenience caused as a result of this,” he added. Akasa Air, India‘s first carrier to launch in almost a decade, made its maiden flight on August 7 from Mumbai to Ahmedabad.

Billionaire Rakesh Jhunjhunwala, who died earlier this month, had made substantial investments in the airline.

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